Terms and Conditions

We amend these Terms and Conditions from time to time, and reserve the right to do so without notice.

 

 

OUR CONTRACT WITH YOU

 

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an email that confirms that the Products have been dispatched (“Dispatch Confirmation”). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) (“Contract”). If you require any information concerning your order please email us at customercare@cryrich.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product or pricing error if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

A Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.

You agree to perform a patch test or skin allergy test prior to use of the product, and will not use the product on sore or cracked skin.

You own a Product once we have received payment in full.

 

PURCHASE-RELATED POLICIES

 

The Products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or services, or samples thereof; you purchase or otherwise receive from us. Please note that samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packaging of Products may also vary from that shown in images on our website.

The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.

You may only purchase Products from our site if you are at least 18 years old.

 

CANCELLATION RIGHTS

 

You as the consumer have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order) until the date which is 14 days after you received confirmation of your order. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

Your right to return goods does not apply to goods:

  1. made to your specification; or
  2. which have been clearly personalised (such as by being engraved); or
  3. which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or
  4. Where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to get in touch with us, details of how to do so can be found on our website. If you use this method we will email you to confirm we have received your cancellation. In addition, you can contact our Customer Services Team at customercare@cryrich.com. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation form by email, then your cancellation is effective from the date you send us the email.

If you cancel your Contract we will:

  • Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (or you can choose to have such goods returned to you within 14 days of our notification that we intend to make a deduction). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • Make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
  • Refund you on the credit card or debit card or other payment method used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers. You will receive email notification of your refund from our Customer Services Team.

 

 

EXCHANGES

 

We may be able to accommodating an exchange, please email customercare@cryrich.com to discuss this. No guarantee is offered or implied and an exchange is subject to availability. We can only offer exchanges for products where the warranty seal is intact.

 

 

 

OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

 

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 6 and for defective Products under the Consumer Protection Act 1987.

We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

TRANSFER OF RIGHTS

 

We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.

 

COMPLAINTS

In the case of a complaint about your online purchase, you may contact us by email at customercare@cryrich.com.

 

LAW AND DISPUTES

 

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and proceedings may be brought in relation to the matters set out herein in the courts of England and Wales.

According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, you may refer disputes to the EU Commission’s online platform.

 

OUR WEBSITE

 

Cry Rich is providing the website and its contents on an "as-is" basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of the website or the information, content, materials or products, included on the website. To the fullest extent permitted by law, company disclaims all such representations and warranties, including for example, warranties of merchantability and fitness for a particular purpose. In addition, company does not represent or warrant that the information accessible via the website is accurate, complete or current. Please note that some jurisdictions may not allow the exclusion of implied warranties and conditions, so some of the above exclusions may not apply to you but shall apply to the maximum extent permitted by applicable laws. Price and availability information is subject to change without notice.

 

 

ABOUT CRY RICH

 

CRY RICH Limited’s address and registered office is 20-22 Wenlock Road, London N1 7GU; registered in England and Wales with company registration number 12268557