FAQs

Where can I  purchase your products?

You can purchase Cry Rich products exclusively at www.CryRich.com.

 

Do you test on animals?

Cry Rich is against animal testing. Our products are cruelty-free and vegan.

 

Where are your products manufactured?

Our formulas are made in the UK with globally sourced ingredients.

 

Are your products natural?

When possible, we choose naturally derived ingredients over synthetics in all formulations. 

 

Can I exchange an item?

We offer exchanges if the warranty seal on the item is intact when the item is returned to us. For any queries related to this matter please email info@cryrich.com.

 

Can I update/cancel my order after it's been placed?

Once an order is submitted and confirmed, changes cannot be made.

If you would like to cancel your CryRich.com order, please contact us as soon as possible via email at info@cryrich.com. We will make every effort to accommodate your request but cannot guarantee cancellation. Once an order has been sent to the warehouse for processing, it may not be changed or cancelled.

 

Do you ship internationally?

Cry Rich offers complimentary worldwide shipping.

 

Do your products contain lead?

None of our products contain lead.

 

Do your products contain gluten?

Our products are gluten-free. 

 

Do your products contain soy?

We do not use soy in any of our products. 

 

Does Cry Rich use parabens or sulfates?

Cry Rich does not use parabens or sulfates in any of our products. 

 

Are the products safe for all skin types?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the lipgloss case.

What temperatures do these products need to be stored at?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.